Saudi Gazette report
RIYADH — The Ministry of Commerce (MoC) has said petrol stations in Saudi Arabia cannot refuse Visa or other cards and insists customers only use Mada cards for electronic payments.
The ministry’s clarification came after a person inquired about his rights, saying the gas station he is going to requires customers to pay with Mada cards.
The ministry said that as long as there is a sign indicating that the gas station accepts electronic payment, station workers do not have the right to refuse payment by any of the approved cards.
If the gas station denies the consumer’s request to pay with a card other than Mada, he must submit a detailed incident report through the Balagh Tijari app so that authorities can take necessary action, the ministry said.
The ministry has specified the method of filing the complaint via the app: the person must log in to the ministry’s official website, choose the Balagh Tijari app, select the type of violation, fill in the form to report the violation and finally press send.
After one day of submitting the report, the user will receive a message containing the number of the report that he registered, as well as notifications on the procedures implemented by the authorities to deal with the violation.
